Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once an order is placed, it cannot be modified, canceled, or changed.

Shipping Times

Canada: 10–18 business days
United States: 15–25 business days
International: 18–30 business days

All delivery times are estimates only and are not guaranteed.

Shipping Fees

All shipping costs are calculated at checkout and are non-refundable under any circumstances.

Order Tracking

Tracking information will be provided once your order has shipped. Please allow 24–48 hours for tracking updates to appear.

Delays

Shop Galaxy is not responsible for delays caused by courier services, weather conditions, customs clearance, or high shipping volumes. No refunds or compensation will be provided for delays.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details. Orders shipped to incorrect addresses will not be refunded. If returned, reshipping fees will apply.

Lost, Stolen, or Delivered Packages

Once a package is marked as delivered, Shop Galaxy is not responsible for lost or stolen items. Customers must contact the shipping carrier directly.

Failed Delivery / Unclaimed Packages

If a package is refused, unclaimed, or returned, the customer is responsible for return shipping costs and reshipping fees. Original shipping charges are non-refundable.

Customs, Duties & Taxes

For international orders, all customs duties, taxes, and import fees are the customer’s responsibility.

High-Risk Orders

We reserve the right to cancel or hold any order flagged as high risk or suspicious, and may request additional verification.

Contact

For shipping-related inquiries: shopygalaxy586@gmail.com